The Role of Reviews in Winning Remodeling Leads Through LSAsThe Role of Reviews in Winning Remodeling Leads Through LSAs

Key Takeaways:

Reviews are one of the strongest ranking factors within Google Local Services Ads.
Contractors with higher ratings and more reviews consistently appear higher in the LSA carousel.
Review volume and recency both influence how often your LSA profile is shown.
Reviews from your Google Business Profile directly impact LSA performance.
Higher-quality LSA profiles, including strong reviews, may receive leads at a lower cost.
Asking for reviews at project close-out significantly increases response rates.
Using direct review links reduces friction and improves review volume.
Automated email or text follow-ups help maintain consistent review growth.
Incentivizing staff, not customers, is the correct way to build a compliant review system.
Responding to every review improves trust and signals professionalism to Google and homeowners.
Strong reviews increase conversion rates, not just visibility.
A consistent review strategy attracts higher-quality, higher-value remodeling leads.

Not every lead from Google Local Services Ads should count as billable, and disputing bad leads correctly can save contractors significant ad spend. This guide explains what qualifies as a disputable LSA lead in 2025, how Google’s automated review system works, and how to protect your budget through accurate setup and consistent lead management.

The Role of Reviews in Winning Remodeling Leads Through Local Services Ads (LSAs)

If you’ve started using Google Local Services Ads (LSAs) for your remodeling or contracting business, you’ve probably noticed something: the contractors with more reviews and higher ratings almost always show up first. They don’t just appear higher in the ad carousel — they also get more clicks, more calls, and, ultimately, more jobs.

That’s because reviews aren’t just “nice to have” anymore. In 2025, reviews are one of the biggest factors in how Google ranks your LSA profile and how homeowners choose who to contact.

Here’s how reviews impact your visibility, why they matter so much for remodelers, and how to build a system that makes reviews a growth driver — not an afterthought.

How Google Uses Reviews in LSAs

According to Google’s own documentation, reviews directly affect where and how often your business shows up:

Star ratings and review count both impact ranking. Providers with higher ratings and more reviews are more visible and get more leads.
Profile quality, which includes reviews, response time, and images, influences ad ranking and even cost per lead. Higher-quality profiles may pay less per lead.
Reviews connect through your Google Business Profile (GBP). All reviews flow into your LSA profile, so they’re part of both your ad performance and your broader online reputation.

In other words: more reviews, better reviews, and fresher reviews = stronger performance.

How to Build a Review System That Works

Winning with LSAs isn’t about chasing reviews here and there. It’s about making reviews part of your process.

Ask every customer at project close-out. Homeowners are most likely to leave a review when they’re excited about a finished job.
Use the direct review link. Google provides a link you can send customers so they can leave a review in one click.
Follow up automatically. Use email or text reminders a few days after the job is complete.
Reward your team, not your customers. Give your staff incentives for hitting review goals. Never offer customers discounts in exchange for reviews.
Respond to every review. Google tracks engagement, and prospects notice how you handle feedback.

Contractors who make reviews part of their workflow steadily climb LSA rankings. Those who treat reviews as optional tend to get buried beneath competitors.

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Why Reviews Matter Beyond Rankings

Reviews don’t just help you rank higher. They also:

Improve conversion rates. Homeowners are more likely to call a contractor with 75 five-star reviews than one with five reviews, even if both show up in LSAs.
Attract better leads. Strong reviews signal professionalism, which attracts serious homeowners with bigger projects.
Lower cost per lead. Google notes that high-quality profiles (with reviews as a core element) may receive leads at a lower cost.

Reviews are one of the rare marketing activities that influence both visibility and conversion.

What Reviews Don’t Do

Even with a strong review profile, there are limits:

Reviews don’t prevent mismatched leads. If your service settings are wrong, you’ll still get irrelevant calls.
Reviews don’t replace speed. If you miss calls, reviews can’t save you. Google tracks response times.
Reviews don’t break the volume ceiling. LSAs can only deliver so many leads per area, no matter how good your profile looks.
Reviews don’t give you the control of Google Ads. If you want to scale aggressively, reviews help, but a broader strategy is required.

The Bigger Picture

For remodeling companies, reviews are one of the best ways to get more from LSAs. They boost your ranking, build trust with homeowners, and improve lead quality. But they’re not the whole system.

The most successful remodelers pair a strong review strategy with a complete growth plan:

LSAs for bottom-of-funnel, ready-to-buy leads
Google Ads for control and scale
A solid website and intake process to convert leads consistently

At B&G Growth Marketing, we help contractors and builders put all the pieces together. Reviews are powerful, but real growth comes when reviews, LSAs, and a complete advertising strategy work together.

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The Role of Reviews in Winning Remodeling Leads Through LSAs

Adrian Garcia